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How does Jira Copilot understand your Jira workspace?

What is the knowledge base?​

A knowledge base is a self-serve online library of information about a product, service, department, or topic. The knowledge base used in Jarvis Copilot for Jira comes from tickets’ data in a Jira workspace that installed our Jira Copilot. This helps our artificial intelligence (AI) greatly enhance the performance and capabilities in several ways: deeper understanding of specific domains, prompt response to information requests, decision support and data analysis.

How does the knowledge base Work?​

The knowledge base leverages advanced language processing technology to assist users. Specifically, we use a powerful AI model called GPT (Generative Pre-trained Transformer) to analyze tickets in a Jira workspace and generate relevant suggestions.

How do we build?​

Here's an overview of how the knowledge base is built:

  • Data Extraction: We automatically pull the necessary information from Jira workspace to fuel the knowledge base, such as:
    • All created tickets
    • Any custom templates or writing guidelines user’s organization uses
  • Prompt Engineering: We carefully craft "prompts" that combine the data from Jira workspace with the specific context needed to produce helpful suggestions, such as for user ticket summaries and descriptions.
  • Suggestion Models: We feed these prompts into the GPT language model. This allows the model to understand the user team's unique context and provide personalized writing guidance.
  • Continuous Improvement: As your Jira environment evolves, we regularly update the knowledge base, including refining the prompts for the GPT model, to keep the suggestions fresh and relevant.

How to ensure security?​

We take the security and privacy of user information extremely seriously. When users use the Jira Copilot knowledge base, they can be assured that:

  • We only access the necessary data from their organization's Jira workspace, with stringent access controls in place.
  • All data is encrypted in transit and at rest, protecting it from unauthorized access.
  • We fully comply with the user company's security policies and relevant industry regulations.
  • We do not store or retain any data pulled from user Jira workspace in our databases. The information is used solely to provide suggestions.